Responsible Gaming at to1971

1. Our Commitment to Safe Play

to1971 operates as Bangladesh's premier online gaming and sports betting platform, and we take our responsibilities toward player welfare as seriously as we take any other aspect of our service. We believe that sustainable, enjoyable gaming depends on every player maintaining a healthy relationship with gambling — one defined by informed choice, clear boundaries, and a clear understanding that outcomes are determined by chance.

Our responsible gaming programme covers four core areas: prevention, through age verification and player education; player empowerment, through limit-setting and self-monitoring tools; early intervention, through account behaviour monitoring and proactive outreach; and support, through 24/7 access to our dedicated responsible gaming team. Every player who registers a to1971 account consents to these protections applying to their account.

to1971 will never knowingly allow a player to gamble beyond their means, and we will never use marketing, bonus structures, or platform design to encourage problem gambling behaviour. If our monitoring systems flag unusual patterns of play — such as a sharp increase in session length, wager size, or deposit frequency — our team may contact you directly to check in on your wellbeing. This is not punitive; it is a commitment we make to every player in Bangladesh who chooses to trust to1971 with their entertainment.

2. Age Restriction & Verification

The to1971 platform is strictly for adults aged 18 and above. This is an absolute rule with no exceptions. We verify the age of every player who registers an account, and we reserve the right to request additional identity documentation at any point during an account's active lifetime to confirm that the account holder continues to meet the 18+ requirement.

If a player is found to be under 18 at any stage — whether at registration or later — their account will be closed immediately, all deposited funds will be returned to the originating payment method (bKash, Nagad, Rocket, Upay, or bank), and any winnings accrued will be forfeited. Attempting to register on to1971 while under the age of 18 is a breach of our Terms & Conditions and may be reported to relevant authorities.

We strongly encourage parents and guardians in Bangladesh to use parental control software to prevent underage family members from accessing online gambling platforms. If you believe a minor has registered on to1971, please contact [email protected] immediately. Our compliance team will investigate and act within 24 hours.

3. Responsible Gaming Tools

to1971 provides a comprehensive set of tools that allow you to manage your gaming activity and stay within the limits you set for yourself. All of these tools are available directly through your account settings, and our support team can also configure them on your behalf if you contact us. The available tools are described in detail below.

4. Warning Signs of Problem Gambling

Problem gambling develops gradually and can be difficult to recognise from the inside. The following list covers the most common behavioural and emotional indicators. If you recognise several of these patterns in your own gaming activity, we strongly encourage you to use to1971's self-exclusion tools or reach out to our support team for a confidential conversation.

5. Self-Exclusion & Account Closure

to1971 offers a full self-exclusion programme that gives you the ability to lock your account for a fixed period or close it permanently. Self-exclusion is irreversible for its stated duration — it cannot be lifted by contacting support during the active exclusion window, regardless of the reason. This intentional design ensures that decisions made during a calm moment hold firm even when the urge to return feels strong.

How to Request Self-Exclusion

1. 1
   Log in to your account and navigate to the Account Settings section. Look for the "Responsible Gaming" or "Player Protection" menu.
2. 2
   Select your exclusion type: choose from a Cooling-Off period (24 hours to 30 days) or a full Self-Exclusion (6 months to 5 years).
3. 3
   Confirm your selection. You will be asked to confirm your decision twice to prevent accidental activation. Once confirmed, the exclusion is applied immediately.
4. 4
   Receive confirmation by email to the address registered on your account. Keep this email as a record that your self-exclusion has been successfully activated.
5. 5
   Alternatively, contact support at [email protected] with the subject line "Self-Exclusion Request" and our team will action the exclusion on your account within one hour.

Permanent Account Closure

If you wish to close your to1971 account permanently — with no option to reopen it — you may request permanent closure by emailing [email protected] with the subject line "Permanent Account Closure". Any remaining balance will be withdrawn to your registered payment method before the account is closed. Permanent closures are processed within three business days of the request being verified. This option is suitable for players who have decided they do not wish to continue gambling at all.

6. How to Get Help

If gambling has become a problem for you or for someone you care about, there are several avenues of support available. to1971's own support team is available 24 hours a day, seven days a week, and all responsible gaming queries are treated as a priority — you will never be made to wait in a general queue when you are reaching out about a gambling-related welfare concern.

In addition to in-platform tools, we encourage players in Bangladesh to seek independent support. Speaking to a trusted family member or friend is often the first step. Professional counselling services that specialise in behavioural addictions, including problem gambling, operate across major Bangladeshi cities including Dhaka, Chittagong, Sylhet, and Khulna. Your general practitioner can also provide a referral to appropriate mental health support services.

The following immediate support options are available to to1971 players in Bangladesh:

• to1971 Support Team: Email [email protected] — priority response for responsible gaming requests, 24/7, 365 days a year.
• National Mental Health Helpline (Kaan Pete Roi): Bangladesh's mental health and emotional support helpline — available for confidential conversations about gambling, stress, and related wellbeing concerns.
• Gamblers Anonymous Bangladesh: Peer support group meetings for individuals struggling with gambling addiction, available in Dhaka and other major cities.
• Trusted Family Members: Sharing your concerns with a family member or close friend can provide immediate practical and emotional support, and help you take the first step toward seeking professional help.

to1971 will never penalise a player for reaching out about a responsible gaming concern. All responsible gaming communications are handled confidentially by a dedicated team member, not by a bot or an automated system.

7. Tips for Safe Play

The following practical guidelines are based on widely recognised responsible gaming best practices. We recommend that every to1971 player in Bangladesh — regardless of their experience level — keeps these principles in mind during each gaming session.

• Set a budget before you play. Decide in advance the maximum amount you are comfortable losing in a session, and treat that amount as the cost of entertainment — not as an investment. Use to1971's deposit limit and loss limit tools to enforce this budget automatically.
• Never gamble with money you need for essentials. Rent, food, school fees, bKash transfers to family, and utility bills must always take priority. If your financial situation is under pressure, it is the wrong time to gamble.
• Take regular breaks. Step away from the screen every 30 to 60 minutes. Use to1971's session time limit and reality check tools to remind yourself to pause and assess your activity objectively.
• Do not chase losses. A losing streak is not evidence that a winning streak is overdue. Each game outcome is independent of the last. Chasing losses by increasing stake sizes is one of the most reliably harmful patterns in gambling behaviour.
• Do not gamble when emotional. Avoid placing bets when you are angry, sad, anxious, or under the influence of alcohol. Emotional states impair judgment and lead to decisions you are likely to regret.
• Keep gambling separate from your social life. Gambling should be a private, bounded activity — not something that displaces time with family, friends, or hobbies that you value.
• Track your activity. Review your account history regularly to see your actual deposit, wager, and loss figures over the past 30 days. Comparing these figures to your initial intention is one of the most effective self-monitoring habits a player can develop.
• Know that the odds always favour the house. Online casino games and sports betting markets are designed so that, over time, the operator retains a margin. There is no system, strategy, or pattern of play that reliably beats this margin in the long run. Play for enjoyment, not for profit.